7 Must-Have Skills to look for When Recruiting Your Next Registered Manager
When it comes to delivering quality care, the role of a registered manager is pivotal, demanding a blend of skills, expertise, and dedication. These individuals are entrusted with the responsibility of ensuring the safety, effectiveness, and compliance of your care service, making their role indispensable within the organisation.
Hiring the correct Registered Manager can also be difference between delivering a GOOD or OUTSTANDING service. In this blog post, we will discuss 7 key skills that you must look out for when it comes to hiring your next registered manager.
But first, whilst it should go without saying, it's still worthwhile to mention that all registered managers must possess a Level 5 qualification in Leadership and Management for Adult Care.
1. Commitment to CQC Compliance and Accountability
Being up to date with the latest CQC compliance standards is important for a registered manager as it ensures adherence to regulatory standards and guidelines. Having a set of compliance standards helps maintain the quality and safety of care provided to service users, creating trust and confidence within your care service. It also mitigates risks of legal repercussions and sanctions, safeguarding the reputation and integrity of your business.
Additionally, meeting CQC requirements demonstrates commitment to continuous improvement and accountability in delivering high standards of care within the care sector.
For more information and tips around CQC compliance, check out Affinity Care Advisory's article on How to Prepare for a CQC Inspection.
2. Effective Communication and Team Leadership
Effective communication and team leadership skills are essential for registered managers as they facilitate smooth operations and promote a cohesive work environment. Clear communication ensures that information is conveyed accurately and efficiently, reducing the likelihood of misunderstandings and errors. Strong team leadership fosters motivation, collaboration, and productivity among staff members, leading to improved service delivery and client satisfaction.
If your incoming registered manager hire can set this standard high early on within their role, it will only work it's way through all care roles within your business.
3.Strategic Mindset
Having a strategic mindset is crucial for a registered manager as it enables them to anticipate challenges, identify opportunities, and set clear objectives for your care services long-term success. By strategically planning and prioritising tasks, the manager can allocate resources effectively, optimise processes, and stay ahead of competitors in the ever-evolving healthcare landscape.
A strategic approach also allows for proactive decision-making, risk management, and alignment of actions with overarching goals, leading to sustainable growth and resilience.
4. Commitment to Personal Development
Hiring a registered manager that has a full commitment to their own personal development is important as it ensures continuous growth and improvement in skills and knowledge within their role. By investing in their own development, the manager can stay updated with industry trends, regulations, and best practices, enhancing their ability to lead effectively and make informed decisions.
5. Integrity and Transparency
Transparency and integrity are qualities every registered manager must have if they want to build trust and credibility within your care service with not only yourself, but also the service users themselves. By being transparent in their actions and decisions, the manager promotes open communication and accountability, which are important for maintaining a positive work environment and fostering collaboration among team members.
Integrity ensures that the manager upholds ethical standards and acts with honesty and fairness in all interactions, which is paramount for building strong relationships with staff, clients, and regulatory bodies such as the CQC (Care Quality Commission).
6. Risk Management
Having good risk management skills is important for a registered manager in a care business as it helps ensure the safety and well-being of service users and staff. By proactively addressing risks, the manager can create a secure and trustworthy environment that prioritises the welfare of the residents or users it serves.
7. Adaptability and Resilience
Being adaptable and resilient is crucial in a care business as it enables registered managers to navigate challenges and changes within a care environment effectively. In the face of evolving regulations and patient needs, adaptability allows the manager to adjust strategies and workflows accordingly, ensuring continuity of quality care whilst staying efficient.
In conclusion, the role of a registered manager in a care business demands a diverse skill set, including adaptability, resilience, and strong risk management abilities.
At Affinity Care Recruitment, we specialise in making sure that your next registered manager is the right one and we're here to help. Book a free 15-minute discovery call with one of our recruitment specialists today to discuss how we can support you with your next registered manager hire.
If you liked this article, you might also like our post about Interview Tips for Care Providers.